Zedbaj's Privacy Policy — Your data is our responsibility

1 Introduction

Zedbaj is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe protecting user privacy is not just a legal obligation — it is our ethical responsibility.

Zedbaj's privacy policy tells you exactly what data is collected, why it is collected, how it is used, and what rights you have over your data. This policy is written in plain language so every zedbaj member in Bangladesh can easily understand it.

This policy has been drafted in compliance with international data protection regulations, particularly the GDPR, as well as applicable local laws. All zedbaj staff are required to adhere to this policy.

2 What information we collect

Zedbaj collects only the information that is necessary. Collecting unnecessary data goes against zedbaj's policy. Details are provided below:

When you visit the zedbaj website or app, certain technical information is collected automatically — such as your IP address, browser type, and page visit timestamps. This data is necessary for operating zedbaj's security systems.

3 How your data is used

Zedbaj uses the information it collects for the following purposes:

• Account management: For registration, login, password recovery, and profile updates.
• Service delivery: To manage games, process bets, and complete payments.
• Security assurance: To prevent fraud, money laundering, and unauthorised access.
• Legal compliance: To comply with licensing authorities and applicable government regulations.
• Customer support: To respond to your complaints and questions.
• Service improvement: Analytics to help improve the zedbaj platform.
• Responsible gaming: To detect unusual gaming patterns and take steps to protect the member.
• Promotional communications: To inform you about offers and bonuses, with your consent.

4 Who your data is shared with

Zedbaj does not sell your data. However, in certain limited circumstances, information may be shared with trusted partners:

• Payment provider: Bkash, Nagad, Rocket, and other approved payment gateways — for transaction processing only.
• KYC partner: To assist with the identity verification process — fully secure and encrypted.
• Technology service provider: Hosting, cloud storage, and cybersecurity providers — under strict contractual agreements.
• Law enforcement agencies: Under court order or legal obligation — only the minimum necessary information.
• Game provider: Only the minimum data required to operate games — no names or financial details.

Zedbaj enters into strict data processing agreements with each partner, ensuring they uphold the same protection standards as zedbaj itself.

5 Cookie Policy

The zedbaj website and app use cookies. Cookies are small data files stored on your device that help improve zedbaj's services.

• Essential cookies: Login sessions, security tokens, and similar — the site cannot function without these.
• Functional cookies: To remember your language preference and theme settings.
• Analytics cookies: To understand which pages are visited most — fully anonymised data.
• Marketing Cookies: To show relevant offers — only with your consent.

You can manage cookie preferences at any time through your browser settings. However, disabling essential cookies may limit access to some zedbaj features.

6 Data protection measures

Zedbaj applies the highest industry standards to protect your information. Our security infrastructure operates on multiple layers:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — for sensitive data stored at rest.
• Two-factor authentication (2FA) — an extra layer of security for account access.
• 24/7 cybersecurity monitoring — to detect unusual activity in real time.
• Regular third-party security audits — to identify and address vulnerabilities.
• Firewall and DDoS protection — to keep servers secure.
• Employee data protection training — updated on a regular basis.

7 How long data is retained

Zedbaj does not retain any data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements:

• Account information: For the duration of the active account and 5 years after closure.
• Transaction Records: 7 years as required by law.
• KYC documents: 5 years after verification, or as required by legal obligations.
• Gaming logs: 3 years.
• Marketing Information: Deleted immediately upon opt-out.
• Cookie data: Deleted at the end of the session or after a set expiry period.

Once the designated retention period ends, zedbaj securely deletes or anonymises your data so that you can no longer be identified in any way.

8 Your Data Rights

Zedbaj believes you have full ownership of your personal data. Your rights are detailed below:

9 Minor protection

Zedbaj strictly does not provide services to anyone under 18. zedbaj's privacy policy places special emphasis on protecting minors.

• Age verification is mandatory during the registration process.
• Zedbaj does not knowingly collect data from any minor.
• If a minor registers by mistake, their account is closed and their data is deleted.
• If you have any concerns, parents can contact us at [email protected] — zedbaj will act promptly.

10 International Data Transfers

Zedbaj's servers and data centers operate on internationally certified secure infrastructure. In some cases, your data may be stored in international data centers.

• All international transfers are conducted under strict contractual agreements and encryption.
• Zedbaj only transfers data to countries with adequate data protection laws in place.
• Standard Contractual Clauses (SCC) are used with international partners.

11 Policy updates

Zedbaj may update this privacy policy when necessary. If changes are made, we will notify you in the following ways:

• A notice will be displayed on the zedbaj website.
• Update notifications will be sent to your registered email address.
• For significant changes, consent will be obtained at the time of login.
• The date of the most recent update will always be displayed at the top of this page.

Continuing to use zedbaj after any changes takes effect means you accept the updated policy. We recommend reviewing any updates when they are published.

12 Contact & Complaints

For any questions, feedback, or complaints regarding this privacy policy, please contact zedbaj's data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on the zedbaj website and app
• Response Time: Typically within 24–48 hours

Zedbaj treats every privacy concern you raise with the utmost seriousness. Our data protection team is available to assist you, and every complaint is thoroughly investigated.